How long will it take for my order to ship? 

Orders are processed in the order they are received. Please allow 5-10 business days for your order to be processed before shipment. 

Business days do not include weekends/holidays.

During launches, sales, holidays, or other high-volume periods, processing may take a little longer. 

We’ll always work to get your Glam Baddie goodies out as quickly as possible without rushing the quality of your order.

How do I know when my order ships?

When your order ships, you will receive an email with a tracking number that you are able to check. Order status can be reviewed in your confirmation email. 

Where can I track my order?

When your order ships, you will receive an email with a tracking number. Order status can be reviewed in your confirmation email. 

My tracking number hasn't updated. What should I do?

Tracking information can take 24-72 hours to update once the package is handed off to our carrier. 

We recommend signing up for carrier tracking updates and delivery notifications through your tracking link. In some cases, this can help prompt the latest tracking activity to appear.

If your order has shipped and no updates have been made to the tracking number after 3 business days, please contact us at support@glambaddieshop.com.

My tracking says delivered but, I don't have my package. What should I do?

First, check around your delivery location, neighbors or building's mailroom/front desk. Carriers occasionally mark packages delivered shortly before the package physically arrives, so we recommend waiting 24 hours.  

If it still hasn't appeared, please contact us at support@glambaddieshop.com so we can help with the next steps.

What happens if my package is lost in transit? 

If your tracking has stopped updating for an extended period of time, or it has been confirmed lost by the carrier, please contact us at support@glambaddieshop.com so we can review the situation. 

Can I change my order? 

If you need to make a change, please contact us at support@glambaddieshop.com as soon as possible.

I entered the wrong shipping address.

Please contact us as soon as possible at with your order number and correct address at support@glambaddieshop.com. 

If your order has already been shipped, we may no longer be able to modify it. 

My order arrived damaged. What should I do?

If your order arrives damaged, leaking, or unusable, contact us at support@glambaddieshop.com within 3 days of delivery. 

Please include: 

• Your order number
• Photos of the damaged items
• Photos of the shipping box
• A brief description of the issue

We'll review everything and help make it right. 

My order is missing an item/received the wrong item. What should I do?

Contact us at support@glambaddieshop.com with your order number & photos of what you received. We'll review the order and get things sorted out. 

What is your return policy?

Because of the personal nature of our products, all sales are nonrefundable, nonexchangeable. Order cancellations are not accepted. 

What if I don't like the fragrance I chose?

Fragrance is personal, and we know shopping for scent online can be tricky. We strongly recommend reviewing our Scent Guide or trying a Sample Pack before committing to a full-size product if you're unsure which fragrance you'll love. 

Do you ship internationally?

We currently ship within the U.S. and Canada. Available destinations and shipping rates will appear at checkout. 

Will I have to pay customs or import fees?

International customers may be responsible for customs duties, taxes, or import charges required by their country. These charges are not included in your Glam Baddie order total and are determined by the destination country. 

How long does international shipping take?

International delivery times vary based on destination, customs processing, and the carrier. Allow for up to 20 business days for delivery. Please note that customs delays are outside of our control. 

How is shipping calculated? 

Our shipping costs are provided directly by USPS. The shipping rates are the exact amount we get charged in order to ship your order to your provided address. We do not profit any amount from shipping, nor do we charge handling fees.

Can Body Butter melt during shipping?

Yes, our Body Butter base is made with all natural ingredients and is sensitive to high temperatures. If the temperatures in your area are above 80°F, we recommend waiting to order until the weather cools down.

We believe keeping our formula this way is the best choice for the product and your skin, but it does mean a little extra care is needed during warmer weather. 

What should I do when ordering Body Butter in warm weather?

We highly recommend keeping a close eye on your tracking and signing up for delivery notifications through the carrier. 

Once delivered, bring your package inside as soon as possible, and avoid leaving it in a hot mailbox, vehicle, or outside in direct heat. 

What if my Body Butter melts in transit?

It is still completely usable. Melting affects the texture and appearance of the product, not the affects of the amount of product you received.

Because it is whipped, melting causes the air incorporated during whipping to escape. Once it re-solidifies, the jar may no longer look filled to the top, this is normal.

Place the jar upright in the freezer for about 15-30 minutes, or until the butter has been firmed back up.

Can I get the whipped texture back?

Yes, if you'd like to restore a whipped consistency, allow the butter to firm up slightly, scoop into a mixing bowl, re-whip using an electric mixer, and transfer it back into the jar. 

The consistency may not be exactly the same as when it was originally made, but the product can still be used as normal.

Do you replace melted Body Butters?

Because we cannot control the temperatures packages are exposed to once they are given to the carrier, we do not replace or refund Body Butters that melt during transit. 

If temperatures in your area are above 80°F and you are concerned about melting, we recommend waiting to purchase until temperatures cool down.