Shipping Policy

Thank you for shopping with Glam Baddie! We take care in preparing and packaging every order and want you to know exactly what to expect after placing your purchase.

Please review our shipping information below for details about processing times, delivery, tracking, and other important shipping considerations.

Order Processing

All orders are processed in the order they are received.

Please allow 5–10 business days for your order to be processed before shipment.

Business days exclude weekends and holidays.

During product launches, sales, holidays, or other high-volume periods, processing may take a little longer.

We always work to get your Glam Baddie goodies out as quickly as possible without rushing the quality of your order.

Processing time and shipping time are separate. The processing window does not include the time your package spends in transit after shipment.

If we are unable to ship within the applicable promised timeframe, we will provide any required delay notifications, cancellation options, or refunds in accordance with applicable law.

Shipping Destinations

We currently ship within the United States and Canada.

Available shipping services and rates are displayed at checkout based on your delivery address.

We do not currently offer shipping to other international destinations.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery estimates begin once your order has shipped and do not include order processing time.

Delivery times are estimates, not guarantees.

Actual delivery times may vary due to carrier delays, weather conditions, customs processing, or other circumstances outside our control.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery address, package weight, and available shipping methods.

Our shipping rates reflect the carrier's shipping charges. We do not add shipping markups or separate handling fees.

If a free shipping promotion is available, eligibility and any applicable conditions will be displayed at checkout.

International customs duties, taxes, or import fees may be charged separately, as explained below.

Shipping Confirmation & Order Tracking

Once your order ships, you'll receive a shipping confirmation email with your tracking number and tracking link, when supported by the selected shipping method.

You can also review your order status through your order confirmation email.

Tracking Hasn't Updated

Tracking information can take 24–72 hours to update after your package has been handed over to the shipping carrier.

We recommend signing up for carrier tracking updates and delivery notifications to stay informed about your package's progress.

If your order has shipped and your tracking information has not updated after 3 business days, please contact us at support@glambaddieshop.com with your order number so we can review the situation.

Incorrect Shipping Addresses

Please double-check your shipping information before completing your order.

If you notice an error in your shipping address, contact us at support@glambaddieshop.com as soon as possible.

Include your full name, order number, and correct shipping address.

We'll do our best to assist with corrections before shipment, but we cannot guarantee that changes can be made once an order has been submitted.

Once a package has shipped, we may no longer be able to modify or redirect its delivery address.

Delivered Packages That Cannot Be Located

If your tracking information shows that your package was delivered but you haven't received it, we recommend:

1. Checking around your delivery location, including porches, mailboxes, and other areas where packages may be placed.

2. Checking with household members, neighbors, or your building's mailroom or front desk.

3. Allowing up to 24 hours, as carriers may occasionally mark packages delivered shortly before they physically arrive.

If your package still hasn't appeared after 24 hours, please contact support@glambaddieshop.com.

Include your full name, order number, and tracking information.

We'll review the circumstances and assist with determining the appropriate next steps.

Lost or Delayed Packages

Occasionally, packages may experience unexpected delays while in transit.

If your tracking information has stopped updating for an extended period or the carrier has confirmed your package as lost, please contact support@glambaddieshop.com.

Include your full name, order number, and tracking information.

We'll review the situation and assist with the appropriate next steps, including contacting the shipping carrier when necessary.

Lost or delayed shipments are reviewed individually. Any applicable refund, replacement, or other remedy will be determined based on the circumstances and applicable consumer protection laws.

Damaged, Leaking, or Incorrect Orders

We carefully prepare and package every order, but unexpected issues can occasionally occur during shipping.

If your order arrives damaged, leaking, defective, or unusable, please contact support@glambaddieshop.com within 3 days of delivery so we can review the issue promptly.

Please include:

• Your full name

• Your order number

• Photos of the affected product(s)

• Photos of the shipping box and packaging

• A brief description of the issue

If an item is missing or you receive the wrong product, please email us with your order number, a description of the issue, and photos of what you received when applicable.

Each request is reviewed individually, and we'll work with you to determine an appropriate resolution.

For more information, please review our Return & Refund Policy.

Body Butter & Warm Weather Shipping

Our Body Butter is made with natural butters and oils, making it sensitive to elevated temperatures.

During warmer weather, Body Butter may soften or melt while traveling through shipping facilities, delivery vehicles, or other areas exposed to heat.

If temperatures in your area exceed 80°F (27°C), we strongly recommend waiting until cooler weather before ordering Body Butter.

How to Protect Your Body Butter During Delivery

If you choose to order Body Butter during warmer weather, we recommend:

• Monitoring your package's tracking information.

• Signing up for carrier delivery notifications.

• Bringing your package indoors as soon as possible after delivery.

• Avoiding leaving your package in a hot mailbox, vehicle, or direct sunlight.

These precautions can reduce additional heat exposure after delivery but cannot prevent melting during transit.

What Happens if Body Butter Melts?

Body Butter may lose its original whipped consistency when exposed to heat.

Because air is incorporated into the product during whipping, melting allows that air to escape.

Once the butter cools and solidifies again, it may appear less full than it originally did.

This is a normal change in appearance and does not mean product has been removed from the jar.

Ordinary temperature-related melting generally affects the texture and appearance rather than the product's intended cosmetic use.

How to Restore Melted Body Butter

If your Body Butter arrives melted, keep the jar upright and place it in the freezer for approximately 15–30 minutes, or until it has firmed up.

The butter will solidify again, although its original whipped consistency may not fully return on its own.

If you'd like to restore a whipped texture, you may allow the butter to firm up slightly, transfer it into a clean mixing bowl, re-whip it using a clean electric mixer, and transfer it back into the jar using clean utensils.

The final consistency may differ from its original appearance.

If your product arrives leaking, contaminated, or otherwise damaged beyond ordinary melting, please contact us before attempting to restore it.

Refunds & Replacements for Melted Body Butter

Because we cannot control the temperatures packages experience during transit, we do not offer refunds or replacements solely for ordinary temperature-related melting, except where required by applicable law.

We encourage customers to consider their local weather conditions before purchasing temperature-sensitive products.

International Shipping: Canada

Glam Baddie currently offers international shipping to Canada.

International Delivery Times

International delivery times vary depending on the destination, selected shipping method, customs processing, and carrier operations.

Please allow up to 20 business days for international delivery after shipment. Delivery may take longer if your package experiences customs delays or other circumstances outside our control.

International delivery estimates are not guaranteed.

Customs Duties, Taxes & Import Fees

Orders shipped to Canada may be subject to applicable taxes, customs duties, import fees, or carrier brokerage and handling charges.

These may include GST, HST, PST, QST, or other applicable taxes, depending on your destination.

If applicable duties and taxes are calculated and collected at checkout, those prepaid amounts will be shown before you complete your purchase.

If these charges are not collected at checkout, additional amounts may be due before or upon delivery.

Unless expressly stated otherwise at checkout, customers are responsible for applicable customs duties, import taxes, and related charges assessed by their destination country or carrier.

These charges are determined by the relevant authorities and service providers. Glam Baddie does not control the amounts assessed or the time required for customs clearance.

Order Changes & Cancellations

Please review your order carefully before completing your purchase.

Orders cannot be canceled once placed, except where required by applicable law.

If you notice an error in your shipping address or order information, please contact us at support@glambaddieshop.com as soon as possible.

Although we cannot guarantee changes after an order is submitted, we'll do our best to assist before shipment.

Once an order is in transit, changes may no longer be possible.

Any cancellation rights or refunds required by applicable consumer protection laws remain unaffected.

Questions About Your Shipment?

Have a question about your Glam Baddie order? We're happy to help!

Email: support@glambaddieshop.com

Please include your full name and order number when contacting us about an existing purchase so we can assist you as efficiently as possible.

For additional information about returns, refunds, and damaged products, please review our Return & Refund Policy.

Nothing in this Shipping Policy limits any rights or remedies available to customers under applicable consumer protection laws.