Return & Refund Policy

At Glam Baddie, we want you to feel confident about every purchase. Because our body care products are personal-use items, we have a final sale policy to help maintain product quality, hygiene, and safety.

Please review the information below before placing your order.

Returns & Exchanges

All Glam Baddie purchases are final sale. We do not accept returns or exchanges due to changes of mind, personal preferences, or fragrance dissatisfaction.

We encourage you to review product descriptions, ingredients, and fragrance information before purchasing to make sure you're choosing the right products for you.

This policy does not affect any rights you may have under applicable consumer protection laws.

Fragrance Preferences

We understand that fragrance is personal, and choosing a scent online can be tricky!

Because everyone experiences fragrance differently, we do not offer refunds, returns, or exchanges if you dislike a fragrance or it isn't what you expected.

If you're trying a Glam Baddie fragrance for the first time, we strongly recommend exploring our Scent Guide or purchasing a Sample Pack before committing to full-size products.

Our sample packs are designed to help you explore different fragrances, discover your favorites, and shop with confidence.

Damaged, Leaking, or Defective Products

We carefully prepare and package every order, but occasionally things can happen during shipping.

If your order arrives damaged, leaking, defective, or unusable, please email support@glambaddieshop.com within 3 days of delivery so we can address the issue promptly.

Please include:

• Your full name

• Your order number

• Photos of the affected product(s)

• Photos of the shipping box and packaging

• A brief description of the issue

Each request is reviewed individually, and we'll work with you to determine an appropriate resolution based on the circumstances.

Refunds or replacements are not automatically guaranteed for every claim. However, we will provide any remedy required under applicable law.

Missing or Incorrect Items

If you receive the wrong product or an item is missing from your order, please contact support@glambaddieshop.com.

Include your full name, order number, photos of the products received (when applicable), and a brief description of the issue.

We'll review your order and help resolve any fulfillment errors.

Body Butter & Temperature-Related Melting

Our Body Butter is made with natural butters and oils, which are sensitive to higher temperatures.

During shipping, particularly when temperatures exceed 80°F (27°C), Body Butter may soften or melt. This can change its original whipped texture, appearance, and volume.

Because the whipped formula contains incorporated air, melting may cause the product to appear less full after re-solidifying. This is a normal result of the air escaping and does not mean product has been removed.

We do not offer refunds or replacements for Body Butter that melts during transit solely due to temperature exposure.

If temperatures in your area exceed 80°F, we recommend waiting until cooler weather to place your order.

Please visit our FAQ for more information about warm-weather shipping, preventing heat exposure after delivery, and restoring your Body Butter's consistency.

If your Body Butter arrives damaged, contaminated, or otherwise unusable beyond ordinary melting, please contact us so we can review the issue.

Any rights available under applicable consumer protection laws remain unaffected.

Order Cancellations & Changes

Orders cannot be canceled once placed.

If you notice an error in your order details or shipping address, please email support@glambaddieshop.com as soon as possible.

Although we cannot guarantee changes after an order has been submitted, we'll do our best to assist before shipment.

Once an order has shipped, we may no longer be able to modify it.

Approved Refunds

Although all sales are generally final, refunds may be issued in certain circumstances following an individual review or as required by applicable law.

If a refund is approved, we will notify you and issue the refund to your original payment method, unless otherwise required or agreed.

Please allow additional time for your bank or payment provider to process and post the refund.

If you have questions about an approved refund, contact us at support@glambaddieshop.com.

Your Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws, including rights relating to defective products, products that are not as described, or orders that are not delivered as legally required.

Contact Us

Have a question about your order or need assistance? We're happy to help!

Email: support@glambaddieshop.com

Please include your full name and order number when contacting us about an existing purchase so we can assist you as efficiently as possible.

Thank you for shopping with Glam Baddie!